Welcome to authensis AG

authensis ACHAT for Omnichannel Communication

The extensive function set of the ACHAT Suite is system-independent, scalable and modular.

The authensis ACHAT suite is the universal solution for modern and multimedia contact centers:                         System-independent, individually configurable, functionality tailored to your needs, user-friendly, easy to integrate and at a very good price-performance ratio!

ACHAT

Dates, Events & Trends

18.05.2020 - News

Reelection of the CCN board: Klaus-J. Zschaage is re-elected as the treasurer of the CCN!

The general meeting confirms its previous offices: Markus Grutzeck (managing director of Grutzeck Software) remains the chairman of the board. Ulf Gimm (...
11.05.2020 - News

Your data security is our top priority!

We not only offer you software made in Germany, but also a cloud solution hosted in Germany. Together with our IaaS cloud partner 1&1 IONOS, we ensure...
04.05.2020 - News

The authensis web client as an ad hoc solution for your employees in the home office!

Our web client enables you to work from your home office without complex installations. With our web client, your employees can log in to the system via...
29.04.2020 - News

Social Research around Corona with authensis!

With our authensis ACHAT dialer, we support you in data collection! As a quick entry-level solution, the ACHAT Dialer can be connected to any CATI system...
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Independence through Integration

The ACHAT suite is largely independent from platforms and IT environments: ACHAT communicates with platforms via open standards (e.g. CSTA, SOAP, IMAP4, POP3, SMTP) and can also be used in heterogenous environments with infrastructure from different manufacturers.

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Benefit: High Scalability

authensis ACHAT is freely scalable, starting with ten agent places (the reasonable minimum) up to 500 places and more per node, e.g. switch. ACHAT can also be connected to networks of switches or provider breakouts and is therefore scalable as required, even across country borders.

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From A-Z: Huge Function Set

Solutions are put together from the individual ACHAT modules according to customer needs. A large number of different connectors and open interfaces are available for the integration of leading CRM, ERP, WFM, IVR and other systems.

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authensis AG - A Guarantee for Experience and Quality

The long-term practical experience of our employees, combined with the special knowledge in the field of communication solutions, is the basis for future-proof applications in the area of convergence of data and telecommunications. Modern personnel management and training concepts motivate our employees and create the basis for high-quality work results for our customers.

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