ACHAT Web Chat

ACHAT Modules

The sophisticated modules of ACHAT structure the communication, organize the workflow and support the management of service quality across all channels.

The modular design of the ACHAT platform yields high scalability in function and scope. All functionalities and requirements of a modern contact center are covered.

Web Chat

ACHAT provides several methods to your website visitor to request a chat, e.g. implicitly by opening a page, or explicitly by clicking a chat button.

While chatting, visitors and agents can also exchange files, such as completed forms or pictures, which are relevant in the specific case (and which correspond to your IT security policy). The agent also has ready-made text modules in several directories at hand, which accelerate his work and which he can edit before transmitting.

The agent can serve several chats at the same time (up to four have proven effective).

Improve your accessibility and the final processing of business transactions on your website!

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