System Integration

System Integration Is the Core Business of authensis

With the integration services of authensis you receive a contact center of the latest generation designed for your current and future requirements. ACHAT distributes all business transactions to the most suitable agent as quickly as possible, regardless of the communication channel.

ACHAT gives you information about the communication behavior of your customers. All current information about the customer is available to the supervisor through the integration in real time - so your customers are served quickly and competently.

 
Information about the customer is available to the supervisor through the integration in real time - so your customers are served quickly and competently. The result is a high quality of transaction processing.

authensis Service Packages

  • Turnkey installation and go-live support of the contact center solution (voice, e-mail, fax, ...)
  • Integration of business applications (e.g. user help desk, customer relationship management, enterprise resource planning)
  • Integration of communication functions on your website (web chat, web collaboration, web call me, ...)
  • Consideration of the latest technology (Interactive Voice Response, Voice Logging, Voice over IP, etc.)
  • Individual adjustments according to your requirements

Benefits for authensis Customers

  • Media disruptions and double work are eliminated 
  • Shorter throughput times through reduced waiting times
  • Protection of previous investments
  • Better implementation of individual customer requirements through "best-of-breed modules" instead of expensive all-in-one solutions
  • Reduction of business transaction processing costs 
  • A significant competitive advantage by your multimedia integrated contact center

 

Are you looking for professional advice on communication solutions?
 Talk to us!

Klaus-J. Zschaage

Board

Klaus-J. Zschaage

k.zschaage@authensis.de
Tel. +49 89 720157-20

Stephan Schopf

Board

Stephan Schopf

s.schopf@authensis.de
Tel. +49 89 720157-60

joachim huebner

Sales

Hans-Joachim Hübner

h.huebner@authensis.de
Tel. +49 89 720157-24

stefan schran

Sales

Stefan Schran

s.schran@authensis.de
Tel. +49 89 720157-12

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