ACHAT WebCallMe

ACHAT Modules

The sophisticated modules of ACHAT structure the communication, organize the workflow and support the management of service quality across all channels.

The modular design of the ACHAT platform yields high scalability in function and scope. All functionalities and requirements of a modern contact center are covered.

Web CallMe

With ACHAT Web CallMe you can integrate buttons on any page of your website. By clicking them, the visitor of the website generates an automatic agent's call back. Your visitor can not only determine the time of the call back, but also freely enter his phone number and already give the agent keywords on the topic.

At call back time, ACHAT automatically sets up the call for an available agent. Depending on the configuration, ACHAT can show the agent additional information the visitor gave when requesting the call back. So, the agent can immediately enter into the topic.

Increase your sales through

  • the targeted use of dialogue opportunities at those points on your website needing explanation, e.g. for purchase decisions.
  • higher qualified Internet customer contacts: The customer has already informed him- /herself before expressing the callback request.
  • high acceptance of callback requests by taking over the costs.
  • prompt and automated execution of callbacks through automatic dialing.

Reduce your costs and increase productivity through

  • the automatic "pre-qualification" of your callers using the information provided on the website.
  • the control of your multichannel communication according to a uniform strategy and tailored to your personnel planning.

 

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