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SolarWorld opts for an authensis ACHAT multi-channel contact center

SolarWorld AG as the market leader is engaged in all value stages of the solar industry, from raw materials, wafers, cells and modules up to turn-key solar power systems of all sizes. SolarWorld AG is listed since 1999 and is now listed in the technology index TecDAX and ÖkoDAX as well as in the sustainability index NAI. Worldwide, SolarWorld employs about 3,300 people.

The Munich based authensis AG has been able to push through in a challenging competition with their ACHAT multi-channel contact center suite. For optimum customer service, authensis will build in the coming weeks at SolarWorld a modern multi-channel contact center solution, based on the existing Cisco UCM infrastructure. "authensis is proud to welcome with SolarWorld another market leader in its prestigious clientele," said Klaus-J. Zschaage, CEO of authensis AG.

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