Press Releases

Within a migration project across several sites transitioning a Philips iS3000 communication platform to the Siemens HiPath 3000 successor, the proven authensis ACHAT suite has been ported to this widely used PBX system. Through the simultaneous use of different platforms in one contact center solution, authensis customers can seamless keep their ACHAT contact center solution up and running while transitioning from one platform to another. Thus, authensis protects the investments of its customers and demonstrates the independence of the authensis ACHAT Contact Center Suite once more.

At customer´s request, authensis developed the connection of the ACHAT ACD to the Siemens HiPath 3000 and Deutsche Telekom Octopus F650 in the shortest possible time. For a large car dealer in central Germany, authensis accompanied the gradual migrating approach of the telecommunications infrastructure from Philips SOPHO iS3000 to Siemens HiPath 3000 with porting the ACHAT contact center solution for the target PBX. Of the six sites, authensis has connected ACHAT only in the headquarters to the new PBX, so that the entire ACHAT solution is now being operated in a mixed mode with both PBX types.

“Through this very short project duration, authensis could demonstrate once again his special skills to implement complex communications solutions reliably and efficiently," says Klaus-J. Zschaage, CEO of authensis AG.

Advantages of this mixed mode are e.g. a unified communications statistics on the various locations and a comprehensive routing of the calls. This allows virtual expert teams based on needs and employee skills to be combined flexibly of agents in the entire, heterogeneous PBX network. The central administration reduces costs, too.

At the same time, an upgrade to the latest ACHAT version took place. Particular interest got the new ACHAT functions "Last Agent Routing" (if available, the caller will be connected to the agent, with whom he spoke at last), and the display of the caller history. Here the agent is already informed at ring-time, whether the caller has recently been calling and hung up while waiting, or have already had discussions with other agents.