Press releases
27.01.2012
Toll-free Queueing, Law Compliant Dialers and UCC with authensis ACHAT - at Call Center World 2012 in Hall 4, Booth J7
20.12.2011
authensis delivered ACHAT solutions to three of the five most popular German insurance companies.
20.10.2011
"Bring Your Own Device" (BYOD) moves to the center of public interest. Taking one´s own PCs or smart phone into the office as the personal working environment is a consequence of the particular intuitive operation, the diversity of functions and the cult status of the Apple products. Who wants to do without it at work?
26.01.2011
The appendix of the "code of honor for telephone marketing" of the CCV (Germany´s “Call Center Verband”) concerning the use of dialers is in force since 1/1/2011. Of course, the authensis ACHAT Dialer, the leader in data collection for market researchers in Germany, complies to the new rules not only in time, but is easy to use, too.
08.07.2010
Within a migration project across several sites transitioning a Philips iS3000 communication platform to the Siemens HiPath 3000 successor, the proven authensis ACHAT suite has been ported to this widely used PBX system. Through the simultaneous use of different platforms in one contact center solution, authensis customers can seamless keep their ACHAT contact center solution up and running while transitioning from one platform to another. Thus, authensis protects the investments of its customers and demonstrates the independence of the authensis ACHAT Contact Center Suite once more.
03.02.2009
Platform independence was always strategy and one of the main focused objectives of authensis AG, headquartered in Munich. Now the ACHAT automatic call distribution (ACD) is also available for the Integral 33/55 systems of Avaya Tenovis with which authensis strengthens its long term successful compatibility to current communication platforms and offers its multimedia call center solutions to Avaya Tenovis customers.
27.05.2008
authensis AG, Munich, strengthens its long term successful compatibility to current communication platforms of Siemens AG. As a leading supplier of platform independent contact centre solutions in Europe authensis has now gained the official certification for its version 8 of the ACHAT Voice Route module on Siemens HiPath 4000 V.4.0 and CAP V.3.0. This innovative module is the ACHAT solution for automatic call distribution (ACD) which places authensis to one of the leading European suppliers in that market segment.
18.04.2008
authensis AG, headquartered in Munich, releases for its existing dialler ACHAT Voice Dial a new application named ACHAT Data. The new developed product enables campaign management as an alternative solution to integrated, merchantable products. The core source of business of the innovative application ACHAT Data will be primarily mid-sized call center operators. The new module of the ACHAT range is designed to be an alternative solution to current ones.
