News
27.02.2012
Leading German and international market research institutes rely for their efficient data collection already on the authensis ACHAT dialer technology. authensis announces its ACHAT dialer technology now available for SPSS Data Collection, too.
13.09.2011
So far, the call center management or team leaders controlling and monitoring the call center were always tied to their desks. With the new ACHAT iControl app, authensis now offers to its customers a clear and mobile monitoring of the call center operations.
07.09.2010
The VoIP technology gives market research institutes and field service companies a new grade of flexibility within their network.
05.05.2009
The MÜNCHENER VEREIN Versicherungsgruppe – a well known Munich insurance company - extended in July 2007 in its new service center within the customer service their authensis ACHAT solution with an automatic call qualification function. With the first use of this technology within the MÜNCHENER VEREIN Versicherungsgruppe, the calls are connected to the respective group of specialists after the topic-specific qualification. This ranges from health insurance to life insurance and insurance against material damage.
01.03.2008
The authensis branch office in Nuremberg moves into a new office. The relocated address will be Merianstr. 26, 90409 Nuremberg. The authensis team can be contacted by phone under +49 (911) 5 21 27-0 (fax: +49 (911) 5 21 27-609). The new office opens on March 1st, 2008.
