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Meet authensis in Bern, Frankfurt, Hanau or anytime on the Web
Let's talk about your communication solution for the future.We meet your needs and questions
• at the "swiss contact day" on 09/15/2011 in Bern,
• at the "Voice + IP" on 10/25-26/2011 in Frankfurt,
• at the "Erfolgreiches Callcenter" on 8/11/2011 in Hanau,
• at any time by individually scheduled web conferences.
We are happy to present individually tailored solutions, meeting your requirements, combined from authensis ACHAT modules and modules from selected authensis technology partners. Find out about new developments in and around the ACHAT suite that point far into the future. E.g.
ACHAT iControl app for the iPhone and iPad.
As a call center manager, configure your own key performance indicators and stay constantly informed about those you are responsible for, while travelling or in meetings. UCC multi channel routing in the ACHAT ACD. Integrate additional channels in your ACD and let all incoming jobs be dealt with by the same staff, according to your uniform service strategy.
Regulation compliant dialing.
Make sure the regulations of Ofcom, ADM, CCV, DDV and other institutions are obeyed by just selecting them with a mouse click - with the authensis ACHAT Dialer, the leader in market research in Germany. A unified agent desktop for all call center functions. With ICC360 of the authensis Partner D + S solutions integrated with ACHAT, the agent not only gets an online view at his performance parameters, but at his current jobs, too.
Business intelligence and predictive analytics for your call center.
Gain insights from your data resources fund with IBM analytics products in combination with ACHAT – e.g. which customer tends to leave you? Try proactively to keep him. Better audio quality in the call center. Ensure with the measurement tools of the authensis partner Nextragen integrated into your ACHAT solution, that even in VoIP infrastructures your agents hear a clear voice in order to work as relaxed as concentrated.
Save your consultation date in advance - call +49 89 720157-0, or email to marketing@authensis.de.
We look forward to talking with you!