SolarWorld AG as the market leader is engaged in all value stages of the solar industry, from raw materials, wafers, cells and modules up to turn-key solar power systems of all sizes. SolarWorld AG is listed since 1999 and is now listed in the technology index TecDAX and ÖkoDAX as well as in the sustainability index NAI. Worldwide, SolarWorld employs about 3,300 people. The Munich based...
Munich, 07/11/2012. - Reichelt Elektronik, one of the largest mail order supplier of high quality electronics in Europe, relies on the latest version of the authensis ACHAT ACD at their customer interface. Founded in the 70s, Reichelt Elektronik is now one of the largest mail order company for almost every type of high-quality electronics in Europe. In 2005, a new logistics center in Sand (...
Leading German and international market research institutes rely for their efficient data collection already on the authensis ACHAT dialer technology. This is e.g. connecting to NIPO Odin and SPSS Quancept, widespread systems for data collection by telephone (CATI) in market research. As an independent company, in the past SPSS supported data collection by phone through its own dialer technology...
"Bring Your Own Device" (BYOD) moves to the center of public interest. Taking one´s own PCs or smart phone into the office as the personal working environment is a consequence of the particular intuitive operation, the diversity of functions and the cult status of the Apple products. Who wants to do without it at work? The future security of the ACHAT Contact Center Suite is once again proven by...
So far, the call center management or team leaders controlling and monitoring the call center were always tied to their desks. With the new ACHAT iControl app, authensis now offers to its customers a clear and mobile monitoring of the call center operations. The management or the sales force while traveling, or even the call center manager or team leader while in meetings may thus stay always...

Aktuelle News des CCN

Kaum eine Veranstaltung im Marketing- und Kundenservicebereich, die nicht ohne das Thema „Chatbot“ auskommt. Und wer die letzte CallCenterWorld besuchte, stieß an vielen Stellen auf das Thema „Chatbot“, oft noch verbunden mit „Künstlicher Intelligenz“.

Immer mehr Content, immer weniger Leadgenerierung. Dies ist das Resultat der Content Marketing Studien der letzten drei Jahre. Diese Entwicklung hält auch im aktuellen Untersuchungszeitraum Mai und Juni 2017 an. Im Rahmen der Content Marketing Studie untersucht TBN Public Relations bereits seit 2013 wie deutsche Unternehmen Content Marketing einsetzen. Somit liefert die Studie Längsschnittdaten und bildet Entwicklungen ab.

Subscribe to Front page feed Subscribe to Front page feed